FAQ

A domain is a personal address that is entered in the address bar in the browser. It may consist of words, numbers and special characters. The length may not be longer then 63 characters (letters, numbers and special characters). Hyphens (-) may not come in first or last position.

Each domain consists of a sequence of characters, which are seperated by one or more points.

The top-level domain is the ending of the domain and is always in the last place.

In our example "www.firmenname.eu", "eu" is the top-level domain, "firmenname", the second-level domain (also called domain) and "www", the third-level domain (also called subdomain).

Domains that are deleted by mistake or on purpose are quarantined. This is also known as a "cooldown","grace period" or"RGP" (Redemption Grace Period).

The .de domains will remain there for 30 days, .eu domains for 40 days, .at domains for 58 days and .pl domains for about 60 days.

During this time, the domain holder has the option of reversing the deletion. If he sticks to his decision, the domain becomes free again after the 30 or even 40-day waiting period and can be re-registered.

In the case of domains in demand, re-registration takes place within a few milliseconds after the domain comes out of quarantine.

Premium domains are higher-value RGP domains that are characterized by a fixed minimum price and therefore cannot be purchased at auction from a bid of €10. They are displayed in the domain list with a trophy symbol, while the respective reserve price is disclosed to the bidder after the first bid has been placed. If the reserve price is reached in an auction, the highest bidder receives the domain. However, if the reserve price is not reached, another auction will be started for this domain after successful registration. The starting bid begins at the reserve price of the first auction.

An exclusive domain is offered for auction by the current domain holder on the nicsell marketplace (nicsell Trading). As these domains are already registered, there is no catching phase and you can start transferring the domains once the purchase has been completed. The process is virtually identical to the normal auctions.

The domain owner can set a minimum price for his offered domains. If the minimum price is not reached, the seller can decide for himself whether he still wants to assign the domain to you at your bid.

For premium domains for which the minimum price has not been reached, an exclusive second auction will be started after successful registration. The starting bid begins at the minimum price of the domain.

You can read the conditions from the registrar who is responsible for the administration of the respective domain extension.

This usually happens with RGP domains, as they have been deleted by the owner and are in the grace period. As the highest bidder, you get the chance for us to register this domain for you after the grace period has expired.

Another reason may be that the website is no longer correctly accessible. In this case, the website owner should contact the hosting provider as quickly as possible.

If we were unable to register the domain, we will not charge you a service fee. You will only be charged service fees for successfully registered domains.

The order of the listing can be changed by the reading direction. The following settings / modes are available:

• Row by row (standard)
• Column by column

Domains are loaded in a specific order. In the "row by row" mode, one row is going to be filled entirely before the next one below is filled. In contrast, in the "column by column" mode, the domains and columns are added from left to right. Furthermore, domains are divided equally (quantitatively) among the columns.

With the bid history in the domain list, you have the option of re-setting your last and most frequently placed bids and using the plus buttons you have set. To do this, a button is displayed to the left of each bid field in the domain list, which you can use to access the history.

The drop-down menu is divided into three categories. You can navigate through the menu using the up and down arrow buttons. To confirm your selection, press the Enter button. If you want to exit the menu, you can press the ESC key or click with the mouse to exit the menu.

If you are in write mode within the bidding field, you can also navigate to the drop-down menu using the arrow-down button.

When a value is selected, it is written to the bid field. If it is a value of a plus button, this is first added to the current bid and then written to the field.

The domains will only be added to our auction list (domain list) 2 weeks before they become available. From this point on you can bid directly.

Tip: Create a daily domain alert for the desired domain now and we will automatically inform you when we have added the domain to our auction.

• Detailed search:
  • In the detailed search, you can search for any number of terms separated by a comma or space.
  • With a ! preceding a search term its results will be excluded (negative search).
  • If a search term starts with a ^ , only results that start with the search term will be displayed.
  • If a search term ends with a $ , only results will be displayed that end with the search term.
  • If a % is specified in a search term, it will be considered as a placeholder and is seen as no or any amount of characters.
  • If a _ is entered in a search term, it is used as a placeholder and corresponds to exactly one character.
  • If a search term begins with a . , the search term is considered a top-level domain.
  • If a search term contains at least one . and no ^ , $ , % or _ , the search term is seen as a complete domain and must be found exactly like that.
  • To improve the search, umlauts are searched in all spellings (ä = ae, ö = oe, ü = ue, ß = ss).
  • Example searches:
    • sport
    • sport, music
    • sport, !transport
    • ^sport, sport$
    • ^sport$
    • sport, !^sport, !music
    • sport%event, event%sport
    • sport__%event
    • sport, music, .eu
    • sport, !.com
    • sport.de
    • sport.de, music
    • sp%t.de
• Character length: You can specify the length of the domain in the character length field. For example, you can enter a character length of 4 to 6 characters and all domains with this length will be searched for.
• Auction end: With the Auction end filter, it is possible to display auction ends in a defined period. All domains that expire in this period are listed here.
• First letter: Here you can enter the first letter of your desired domain. Again only the domains with this first letter will be listed.

As the highest bidder of a domain, you will see the button Reduce in the auction history if it is possible to reduce your highest bid.

If you are the only bidder in the auction, your highest bid will be removed completely. Otherwise, this bid will be reduced to the extent that they remain as the highest bidder.

However, if you would like to increase your bid in an auction, you can do so via the button Raise . This button is displayed in the auction history or in the domain list for the auction in question.

Post bid

You missed the auction phase of a domain? With a subsequent bid you get the possibility that we try to register the domain for you, provided that no other participants have bid on this domain. This is a minimum bid of €50. If the registration is successful, you will be charged €50 accordingly.

After the auction ends, the button Place a post bid will appear in the domain list until 11:00 PM. This will take you to the form for post bids.

Priority bid

You want to increase the chances of success in domain registration after winning an auction? The higher the bid of a domain, the more of the limited resources can be spent on the registration.

After the auction ends, the button Increase success rate will appear in the auction history for all domains with the Catching status. This will take you to the priority bid form. The bid is a minimum bid, which means that this bid will also be charged to you in case of a successful registration.

Your Customer ID is used for the identification of your person and should be given to us if possible in every case of contact so that we can assign and respond your request as quick as possible.

In the auction history, you can see the progress of your bidding for each auction you participate in. In addition, the bids of other auction participants can be viewed, although the actual bid is not always displayed. Either the exact bid is displayed or a price that was exceeded by the bid (such as >= €30). This price can e.g. the minimum price or the current bid. The icon signals that all other auction participants cannot see your exact bid, but only the current bid of the auction.

To ensure anonymity, the auction opponents are not referred to by name, but are shown in an encrypted form (e.g. ****fe1b). The encryption changes dynamically with each domain or auction. This means that it cannot be traced back to a specific customer or recognized in another auction.

If a domain has a minimum price, this is shown with an orange background. If you are the highest bidder, your highest bid will be highlighted in green in the list. Otherwise, if you are not the highest bidder, the highest bid of the highest bidder will be highlighted in red.

A red box with a counter shows the number of auctions in which you have been outbid. This serves as an indication so that you can react if necessary or transfer the domain to another bidder.

A red box with a counter shows the number of invoices that have not yet been paid and are therefore outstanding. This note remains until all outstanding receivables have been settled.

The domain alert is used to notify you when new domains of interest to you come up for auction. You can log in, look at the domain list and select the desired filters. Then simply activate the domain alert.

In order to create a new domain alarm, you have to customize your filter settings in the domain list first. For example you can filter for .de domains that include "car". Then you have to apply the filter.

Once you have applied the filter, the Add domain alarm button will appear in the upper part of the box. The button is only displayed, when a valid filter setting has been made.

After clicking the button a form will appear below where you can set the description and notifications. By clicking on "save" the domain alarm is created for you.

The following notifications can be set.

• Daily: nicsell will notify you every day about new domains.
• Weekly: nicsell will notify you every week on monday about new domains.
• None: nicsell will not notify you.

If you would like to make changes to the domain alert (description, notifications and filters), go to"Account > Domain alert" and click on for any domain alert. This opens the domain list with the set filters and the corresponding domains. There is now an additional form in the filters where you can adjust the description and the notifications. Click on "Save" to save all changes, including the filters for the domain alert.

Every entry (domain alarm) in the domain alarm list contains the three buttons (0) (0) (0) . Therewith found domains within the domain alarm can be grouped and with one click displayed in the domain list. The number in the button represent the count of found domains for this group. You can group into the following groups:

• (0) All: This allows you to display all domains that match the set filters.
• (0) New: Of all the domains that match the filters, only those that have been added since the last time the alarm was called up, i.e. that have not yet been seen, are displayed. This time of the last call is updated daily at midnight. This allows you to view the new domains during the day without being immediately hidden.
• (0) Last 7 days: Domains, that were added to the domain list in the last seven days and matching the filters, will be displayed.

In addition, there are three buttons at the top of the domain alarm list: All (0) New (0) Last 7 days (0) . This allows you to display all domains of all domain alerts from the respective group. As with the other buttons, the number in the button represents the number of domains found. This does not have to correspond to the sum of the individual buttons, as a domain can be found in several domain alerts, for example.

To delete a domain alert, click on the button of a selected domain alert under"Account > Domain alert".

The "favorites" function allows you to observe interesting domains. For example, you can keep an eye on domains you are not currently bidding on or ones you want to pay special attention to when bidding.

In the domainlist you will find a star in front of each domain. By clicking on this star it will become green (). This adds the domain to your list of favorites. In this same manner you can also remove the favorites again ().

If domains that you have marked as favorites are offered again, they will be displayed with a yellow star ().

Of course you can filter the domainlist by favorites too.

In the customer account under"Account > Favorites" you will also find a separate overview of your favorites.

You also have the option of adding individual notes to your favorites so that you can assign them more easily. In the favorites and domain list (if a favorite is active), you can use the buttons and to edit or save the note. If a favorite with a note is removed from the domain list and then added again without reloading the page, the previously set note is restored.

With nicsell Trading you have the possibility to offer your own domains as an auction for our customers. You can enter the domains using the form. You have to provide the following information.

• Type of auction: You can choose from two auction types: Normal and Dutch auction. Both types are explained in detail here.
• Start date: The auction starts on this date at 8:00 AM. If this date corresponds to today's date and you set the auction in the last 30 minutes of the hour (e.g. 3:30 PM to 3:59 PM), the auction will start on the next full hour (5:00 PM). Otherwise, the auction will start on the hour (4:00 PM).
• End date: The auction ends on this date at 8:00 PM. If it is a normal auction, the auction extension is active.
• Domain: Enter your domain here. It must belong to you or you must have been authorized by their owner(s). In addition, the name servers must point to ns1.nicsell.com and ns2.nicsell.com. The sluggishness of DNS may cause a delay in the change taking effect.
• Minimum price: Is the price you want to get at least for your domain. In a normal auction, this is the price from which it automatically comes to a sale after the auction ends. If the final bid is below the minimum price, a negotiation is started in which you can accept or reject this bid. If it is a Dutch auction, the current price drops from the starting price to the minimum price.
• Starting price: Is the price at which the Dutch auction starts. The starting price must be at least twice the minimum price. This specification is not allowed for normal auctions.

There are some conditions for the auction period. The end date must be no more than 30 days in the future. Also, the auction period must be between 3 and 14 days.

Standard values can be set for the minimum and starting price. For missing prices in the domain listing, the standard values are used.

Our service is charged in the form of a commission in the amount of 10% charged. The remaining 90% will be distributed to you.

There is a limit to your maximum auctions. If you have sold less than 10 domains through our marketplace, the limit is 100 domains, otherwise it is 10,000 domains.

Additionally, there is a general limit that applies to all sellers where a maximum of 15,000 auctions may end on the auction end date.

How can your domains point to nicsell for verification?

You can set the nameservers of your domains to ns1.nicsell.com and ns2.nicsell.com.

In addition, you can create a CNAME record for your domains, which forward to nicsell.com. It must forward domain.tld and www.domain.tld. If necessary, you must adjust the priority of the records so that they are preferred.

Otherwise, you can set up a redirect to https://nicsell.com/domain/[domain.tld]. During verification, nicsell will try to access your domain and recognize that it is your domain based on the redirect.

Important: If you already use HTTPS for your domains, you should only consider the HTTP redirection option (as HTST may prevent visitors from accessing the auction using the other methods).

The invoice is generated automatically after your payment has been received and booked. This usually happens one working day after receipt of payment. You will then receive the invoice once by e-mail and can also download it again at any time via your account under "Account > Invoices".

Exactly as described in the GTC, you must pay your outstanding debts within 14 days of placing your order at the latest. If you are in default of payment, you will not be able to continue participating in our auctions until all overdue invoices have been settled. However, commission invoices from sales (marketplace) are excluded from this regulation, as we are waiting for the buyer to pay.

In the event of late payment, you have the option of canceling your purchased domains so that we can sell them elsewhere. In this case, you will be charged an administration fee of €5 per domain based on the General Terms and Conditions.

In the event of repeated late payment, we reserve the right to permanently exclude you from the platform.

The inTld count indicates the number of Tlds for which the same domain name is also available. Example: The domain name "test" can exist for several Tlds e.g. test.de or test.at. The following Tlds are taken into account for this:

• .com
• .net
• .org
• .info
• .biz
• .co
• .online
• .shop
• .club
• .store
• .berlin

• .be
• .fr
• .es
• .pt
• .de
• .ch
• .it
• .at
• .pl
• .cz
• .dk

• .se
• .ru
• .cn
• .jp
• .au
• .in
• .eu
• .me
• .br
• .uk
• .nl

The domain transfer process can be slightly different for each extension, as the registries each have their own systems and rules.

The most common method is the transfer with an authcode (key). With this authcode, your provider can transfer the desired domain to you. The validity of an authcode can vary from only a few days (e.g. 7 days for .be domains) to several weeks. Only after the transfer your domain can be used properly. We therefore recommend a quick transfer of the domain after receiving the authcode from us.

For .uk domains, on the other hand, the PUSH-TAG procedure applies. Here, the transfer of the domain must be initiated at the provider of your choice. The provider gives you his registrar TAG, which you have to pass on to us (info@nicsell.com). This allows us to push the domain to your provider and it lands directly in your account.

There is a similar method for .es domains. Here too, you initiate the transfer with your provider. You will then receive an e-mail from the registry to the e-mail address linked to your nicsell account. You can then confirm the transfer there yourself.

There are also endings that are subject to a transfer lock after registration or transfer. The domains can only be transferred after this block has expired. Of the TLDs available on our platform, these currently only include .me and .pl domains. Fortunately, the lifespan of the authcodes of both endings is longer than the duration of the lock.

The transfer lock for .pl domains is 5 days.

The transfer lock for .me domains is 60 days.

To enable the transfer of a domain to another registrar, the future registrar requires the so-called Auth-Code (also called AuthInfo-Code) from the current registrar. This Auth-Code acts as a password for the domain. You will receive the Auth-Code from us by e-mail after receipt of payment and can also view it again at any time via your account under "Account > Invoices". Simply click on the button +.